As I've written about here on Life with Lynnie (LwL), my computer broke down and had to be sent away for repair. I apologize for not writing about it sooner. Especially since it happened a few weeks ago.
Since I had purchased the laptop at Staples, just two (2) years and a few days prior to it's breaking down, I took it there, for repair.
The manufacturer's warranty had expired. However, I had purchased an extended warranty, which was still in effect.
Even though my previously unhealed incision had seemed to be healed at this time, it wasn't easy transporting the computer to the store.
While the unit is not necessarily heavy, it was heavy to me. After all, I am still not healed enough to be lifting and carrying anything of any weight.
As I have mentioned in the past, I utilized a tote bag by placing the computer in it, and literally carried it on my cane, to assist me in transporting it for repair.
Once in Staples, I was asked to use their phone and call their repair centre office to obtain a case number and approval to have the laptop sent away for repair. Then, it was time to complete paperwork at the tech desk.
Before I left the store, I was told that it would take about two (2) weeks before my laptop would be returned to me, after being repaired.
By the time I was done there, I was absolutely exhausted! Completely worn out!
lol Sort of like my computer. Hey! If I don't laugh, I'll cry.
To my surprise, it didn't take long before I received a phone call from the woman I had originally spoken with at Staples' repair centre. She told me that my computer was not going to be repaired.
What? I believe I was in a state of shock, hearing this.
I truly didn't understand. Especially when she explained that even though I had purchased an extended warranty that was still in effect, there was apparently small print in the contract, that allowed them to refuse repair.
My first thought after hearing this, was, "How could they do this?". I made sure I commented that I felt it was ungodly to treat a customer this way.
Reflecting on this, reminded me of Romans 3:11, "There is none that understandeth, there is none that seeketh after God."
Believe it or not, I even verbally responded to the woman, stating how God hates His children being hurt. I'm sure she understood that I felt frustrated over this shocking development.
Why did I do this? Because, it's true.
God hates His children being hurt. In any way. By anyone. For any reason.
When I calmed down enough to face the situation and deal with it, I was offered a deal from Staples. I wasn't happy, believe me.
Even so, I prayed. Silently, while on the phone, speaking long distance. And aloud, once I was off the phone.
Until next time...
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