Tuesday, April 12, 2011

Eureka!

As you know, I don't always write about work.  Truthfully, it's enough to live it, without writing about it!  lol :-))  Even so, since this one problem took up so much of my time this week, I thought I should write a little bit about it, on Life with Lynnie (LwL).

Over the past couple of years, I have had nothing but trouble with a web-site that I use for work.  It is an intranet site, meaning I can access it from any computer, with access to the internet.  Truthfully, it should be easy to use.

Think again!  In the past, I've spent much time praying over these problems!

Between all the government's regulations regarding privacy, the do-not-call legislation, etc., my life as it once was as a Realtor, has definitely changed.  Many of us feel our hands are already being tied behind our backs, making our work difficult.

However, between security needs and government regulations, the site I mainly use for work is now a nightmare to use!  It's not as if I don't know how to use the site, for I do.  In fact, although I may not be the greatest computer nerd, I teach many others when they have problems or are learning.

Still, it's become harder and harder to send my clients info through e-mail, not because of my e-mail programme, but because of the intranet site that I use, that has so many built-in security situations.  For instance, we used to be able to just click on file, print and select to send the info.  Life's become more complicated, now.  Now, we can't just do this.

In fact, over the last few months, I truly thought possibly part of the problem wasn't the system, but possibly my now fairly aged laptop computer.  But, I found out recently, I was wrong; it wasn't my computer.

For example, all week long, I've been trying to e-mail clients some information on properties.  Nope.  It didn't happen.  No matter what I tried to do, I just could not do this.

By the time Thursday came, I was feeling very frustrated.  Thinking it was possibly a problem related to my e-mail set up on my new laptop, I called my internet service provider (ISP).  Yes, there was a problem.

After spending over an hour with a representative in El Salvador, my problem was supposed to be solved.  I went to send my clients e-mail, but couldn't.  The problem wasn't resolved.

So, I once again called my ISP.  This time, I spent over two (2) hours with a techie in India, only to find the problem still wasn't resolved.  (once again, I am giving a huge SIGH!)

Friday, I dropped by the store where I purchased my new laptop.  I had hoped to see the person who had sold me the computer, for he used to be our in-house computer person at my real estate board office; he wasn't there. 

However, the young man who helped do the original set up on my computer was there.  After discussing the problem, he suggested I bring in my computer and he would fix the problem, free of charge.  Praise God!  Finally, some help!

After picking up my laptop, I returned to the store.  The tech fellow and I worked together to try and recify the problem.  No such luck.  Although I must say, that we finally got the system working so that I could at least send e-mail from other sites, other than my real estate site I need to use for work. 

I was asked to leave my computer for him to work on further, but I decided that it may be an issue now from the site provider, so I suggested I try to rectify the problem through them.  He agreed, letting me know I can bring it back, if I need more help.

Thinking maybe my new computer still wasn't properly set up, I tried my old computer, once again. Nope. No better than the new one, for I just couldn't do this. (I am inserting a BIG sigh, here!)

Realizing I still couldn't use either computer to send my work e-mail, I wasted no time in contacting the site provider.  For the first time ever, I actually received help from someone at this site. 

For over the past several years, whenever I experienced a problem, it seemed the techies I would speak with were of little help.  This time, I was floored to actually receive help.  And, not just help that fluffed off the problem, but actually helped to determine the problem and provide a solution!

Firstly, I must tell you that Windows 7 does not support provide access to the system requirements I need.  Great, I thought!  So much for my new computer!
 
Then, I also must tell you that Microsoft no longer supports Outlook Express as I was using on my old laptop, with Windows XP.  So, there was no help to be found, for the problem of not being able to do my work through my old laptop!
 
Give me a break!  What was I to do?  Well, the woman from the site provider I need to use for work, helped me by showing me another way I could send the e-mail I needed to send.  By sending it directly through their site. 
 
Eureka!  Believe it or not, when I tried this, it worked! 
 
The only draw back is that it adds another step, that will add about 15 or more minutes time to each and every e-mail I send out, ensuring that my job will once again, become somewhat harder and more complicated.  But, still... I praise God and thank Jesus, for providing for me! 
 
This last SIGH is one of relief!
 
 
Until next time...
 
If you would like to comment, please e-mail:  lifewithlynnie@gmail.com